Yes. We schedule regular return visits to check the condition of installed products, address any concerns, and provide maintenance tips. This is part of our commitment to long-term customer satisfaction.

You can reach our after-sales team through our 24-hour online customer service, WhatsApp, email or WeChat. We aim to respond to all inquiries within 24 hours and resolve issues as quickly as possible.

Our custom wardrobes, cabinets and sanitary ware products come with a 2-5 year warranty. During the warranty period, any non-artificial damage will be repaired or replaced free of charge. We stand behind the quality of every piece we deliver.

Yes. All infinity pool projects come with an exclusive warranty plan tailored to the scope of the installation. This covers structural components, constant temperature systems, water circulation filtration and pool surface materials.

We offer 24-hour online customer service. For domestic customers, we provide on-site maintenance. For overseas clients, we offer remote guidance combined with local technical support to resolve issues promptly.

If any product is damaged during shipping, we will arrange replacement or compensation within 48 hours. Simply contact our after-sales team with photos of the damage and your order details.

Yes. Even after the warranty period expires, we provide lifetime maintenance consultation, regular return visits, and product care and cleaning guidance to ensure your custom furniture stays in top condition.

For pool equipment failures, we offer quick remote diagnosis first. If the issue cannot be resolved remotely, our technicians will arrange on-site repair as soon as possible to minimize downtime.

For overseas customers, we provide remote video guidance and coordinate with local technical partners to assist with repairs. In some regions, we can also arrange direct on-site service depending on location.

Within the warranty period, any non-artificial damage such as material defects, hardware malfunctions or structural issues is covered. This includes free repair or full replacement of the affected components.