Ordering & Quotation

Find answers to common questions about our products and services

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What payment methods does BITY accept? +
We accept multiple payment methods to accommodate global customers. Please contact our sales team for specific payment options available in your region, including bank transfer and other secure methods.
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Is there a minimum order quantity for custom products? +
We welcome both individual homeowner projects and bulk commercial orders. There is no strict minimum order quantity. Contact us with your project details and we will provide a tailored solution.
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How does BITY handle global logistics and shipping? +
We manage the entire logistics chain including packaging, shipping and customs clearance for international orders. Our global logistics network ensures safe and timely delivery to your location worldwide.
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Can I consult a designer before placing an order? +
Yes. You can click 'Contact Designer' on our website to connect with our professional design team. They will help you with space planning, style selection and product recommendations before you commit to an order.
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How do I place an order with BITY? +
You can place an order by submitting your requirements through our website contact form, or by reaching out via WhatsApp, email or WeChat. Our team will guide you through the entire process from design consultation to final delivery.
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How long does it take to receive a quotation? +
After submitting your requirements, our professional consultants will provide a preliminary plan and quotation within 24 hours. Complex projects may require additional time for detailed design and costing.
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What information do I need to provide for a quotation? +
Please provide your name, phone number, country or region, product type (wardrobe, cabinet, sanitary ware or infinity pool), project area if available, and a description of your requirements. This helps us prepare an accurate quotation.
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Does BITY offer free quotations? +
Yes. We offer free quotations for all product categories. Simply click 'Get Free Quotation' on our website or contact our design team directly. There is no obligation to proceed after receiving the quote.
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Can I modify my order after placing it? +
Modifications are possible during the design confirmation stage. Once production has started, changes may be limited. We recommend finalizing all details during the design review phase to ensure everything meets your expectations.
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Does BITY provide on-site measurement before ordering? +
Yes. We support on-site measurement for both domestic and international projects. For overseas clients, we can arrange remote measurement guidance or coordinate with local partners to ensure accurate dimensions.
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Ordering & Quotation

Questions about how to order and get a quote

1. What Stage Is Your Project At?

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